Privacy Policy

Personal Information: Full name, telephone number, email address, postal address, date of birth, and nationality provided when reserving rooms, booking tables, or submitting event inquiries.

Statutory Identification: Scanned copies and verification details of government-issued photo IDs (Aadhaar, Passport, Driving License, Voter ID) and Form C records as required by local authorities and the Sarai Act.

Financial Details: Encrypted credit/debit card numbers, transaction authorization tokens, and UPI references processed through certified, PCI-DSS compliant payment gateways. We do not store raw card PINs or CVVs.

Stay Preferences: Dietary restrictions, pillow choices, special requests, and room location preferences to personalize your hospitality experience.

To confirm, process, manage, and bill your hotel accommodation, dining, or banquet reservations.

To fulfill statutory compliance, law enforcement notifications, and hotel registry obligations under Telangana State and Indian hospitality laws.

To communicate critical reservation updates, check-in instructions, digital invoices, and emergency service alerts.

To send optional seasonal offers, holiday promotions, and guest satisfaction surveys (you may opt out at any time).

We do not sell, rent, lease, or commercialize your personal information to third-party marketing companies under any circumstances.

Data is shared solely with vetted operational service providers: payment aggregators, PMS (Property Management System) providers, and SMS/Email transaction notification gateways.

We disclose guest records to law enforcement agencies or regulatory authorities only when legally mandated by court order or statutory requirements.

All website interactions, online booking submissions, and digital payment transactions are encrypted using industry-standard SSL/TLS protocols.

Physical registration cards and electronic guest records are kept in secure, restricted-access environments with strict authorization controls.

Records are retained only as long as necessary to fulfill business purposes and comply with legal taxation and auditing regulations.

You have the right to request a summary of the personal data we hold about you.

You may request corrections or updates to inaccurate contact information at any time.

You can unsubscribe from marketing newsletters through the 'Unsubscribe' link in emails or by contacting our front office directly.

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer:

SVM Grand Hotel, Plot No. 12 & 13, NH 44, Kompally, Hyderabad, Telangana 500014.

Email: the.svm.luxe@gmail.com | Phone: +91 9247599938